Refund policy

All Sales are Final.

Cancellations & Order Changes 

Orders may be canceled or modified within 12 hours of purchase to receive a full refund, including shipping.

If you wish to make a change to your order, please contact us within this timeframe to avoid processing. After 12 hours, orders are considered final.

For assistance, please email us at sylknoir@gmail.com.

Damages & Quality Assurance

Each order undergoes a thorough inspection prior to shipment to ensure you receive only the finest hair. Once an order has been transferred to the shipping carrier, Sylk Noir is not responsible for lost, stolen, or damaged packages. Ownership of the package transfers to the customer at the time of shipment.

Should you encounter any issues, please reach out directly to your local carrier or post office.

Lost or Stolen Packages 

If your tracking status indicates that your order has been delivered but you have not received it, please contact the carrier directly. Unfortunately, Sylk Noir cannot assume responsibility for packages that have been confirmed as delivered.